Service Management in Microsoft Dynamics NAV

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There are no courses scheduled at this moment. | |
You want this course in your office? Please contact us for more information. |
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1 - Overview Service Management
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What is Service Management?
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Overview service management functionalities
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2 - Service Items
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Service Item Setup
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Create and administer service items
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Service Item Components
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Warranty for Service Items
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Troubleshooting
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Service Item History
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3 - Service Orders
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Service Order Setup
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Creating and administering Service Orders
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Service Lines
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Service Shelves
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Loaners
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Creating and administering Service Quotes
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4 - Processing Service
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Registering Service Consumption
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Using standard service codes
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Registering spare parts and replacing components
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Using Serial Numbers
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Using Bin Code when registering SpareParts
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WMS Integration
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Registering Fault Codes
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Repair and Service Order Status
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5 - Posting Service
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Posting Service Setup
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Post service when servicing is completed
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Post service usage during servicing
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Post consumption
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Undo shipment and consumption
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6 - Planning Management
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Planning management Setup
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Resource Management
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Allocation
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Service Tasks
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Allocation Status and Repair Status
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7 - Service Contracts
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Service Contract Setup
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Operational Information on the Service Contract
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Invoice Details on the Service Contract
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Service Contract Functions
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Service Contract Quotes
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Periodic Activities
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8 - Service Price Management
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Setup Service Price Management
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Use Service Price Management
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9 - Job Queue
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Job Queue Overview
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Service Management in Microsoft Dynamics NAV
-
1 - Overview Service Management
-
What is Service Management?
-
Overview service management functionalities
-
-
2 - Service Items
-
Service Item Setup
-
Create and administer service items
-
Service Item Components
-
Warranty for Service Items
-
Troubleshooting
-
Service Item History
-
-
3 - Service Orders
-
Service Order Setup
-
Creating and administering Service Orders
-
Service Lines
-
Service Shelves
-
Loaners
-
Creating and administering Service Quotes
-
-
4 - Processing Service
-
Registering Service Consumption
-
Using standard service codes
-
Registering spare parts and replacing components
-
Using Serial Numbers
-
Using Bin Code when registering SpareParts
-
WMS Integration
-
Registering Fault Codes
-
Repair and Service Order Status
-
-
5 - Posting Service
-
Posting Service Setup
-
Post service when servicing is completed
-
Post service usage during servicing
-
Post consumption
-
Undo shipment and consumption
-
-
6 - Planning Management
-
Planning management Setup
-
Resource Management
-
Allocation
-
Service Tasks
-
Allocation Status and Repair Status
-
-
7 - Service Contracts
-
Service Contract Setup
-
Operational Information on the Service Contract
-
Invoice Details on the Service Contract
-
Service Contract Functions
-
Service Contract Quotes
-
Periodic Activities
-
-
8 - Service Price Management
-
Setup Service Price Management
-
Use Service Price Management
-
-
9 - Job Queue
-
Job Queue Overview
-
What is covered by this Microsoft Dynamics NAV course?
Learn in only one day how to organise and administer your field service and repair shop activities in the Service Management module of Microsoft Dynamics NAV. Learn how to register and plan service and repair assignments and how to process them in the administration. Discover how you can keep track of the maintenance history of machines and items, and learn how to pick spare parts from the warehouse for your repair activities. Get to know how you can organize and administer periodic maintenance with service contracts.
Who should take this course?
This training helps anyone who uses or implements Microsoft Dynamics NAV. You need to have a functional basic knowledge in order to discover the functionalities and workings of the service management module in Microsoft Dynamics NAV.
- Dynamics NAV 2017
- Field Service
- Functional
- Repair Shop
- Service Management