MB 230 Microsoft Dynamics 365 Customer Service

Virtual Class:
MB 230 Microsoft Dynamics 365 Customer Service

3 Days / Beginner
Feridun Kadir

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What is covered by this Microsoft Dynamics 365 CRM webinar?

This 3-day Microsoft Dynamics 365 Customer Service training is brought in a one day per week live-webinar format. So, the workload for this trainings is 3 training days. We deliver these 3 days in 3 weeks.The pace is one day a week, allowing you to be flexible with your work week and preparing questions for the next session.

In this training you will work with cases, entitlements and service level agreements, knowledge management, and customer voice. You will schedule services and work with Dynamics 365 customer services workspaces.You will also learn how to us omnichannel for Dynamics 365 Customer Service and manage analytics and insights. This training will also learn you how to use connected service to proactively handle customer service scenarios. Finally, you will work with the Microsoft Power Platform to enhance your Dynamics 365 Customer Service Solution.

This training prepares for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

This course is deliverd by an excellent, experienced trainer with MCT and MVP credentials. You will receive digital access to the Microsoft course materials.

The first training is in May 2022  with delivery in 3 sessions:

  • Session 1: May 10th : 09:00 - 05:00 PM
  • Session 2: May 17th:  09:00 - 05:00 PM
  • Session 3: May 24th: 09:00 - 05:00 PM

Who should take this course?

This course is aimed at those wanting to become a Dynamics 365 for Customer Service Functional Consultant Associate and helps you prepare for the Microsoft Dynamics 365 for Customer Service exam (MB-230).

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

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