MB 230 Microsoft Dynamics 365 Customer Service

MB 230 Microsoft Dynamics 365 Customer Service

4 Days / Beginner
Feridun Kadir


Location: Live Virtual Training
Date: 07/11 - 28/11
Price: € 1 800,00
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What is covered by this Microsoft Dynamics 365 CRM webinar?

MB 230 Microsoft Dynamics 365 Customer Service

Please Note: Webinars run in European time zone (CET). Unless otherwise stated, Start Time is 09:00 CET (08:00 GMT) and End Time is 16:30 CET (15:30 GMT).

About the Training:
Join our comprehensive 4-day Microsoft Dynamics 365 Customer Service training, delivered in a convenient live webinar format. Learn how to effectively manage cases, service level agreements, knowledge management, customer voice, scheduling services, and more. Enhance your skills in customer service workspaces, omnichannel solutions, analytics, and the Microsoft Power Platform. Prepare for Exam MB-230 and gain valuable insights from our experienced trainer with MCT and MVP credentials.

Key Training Highlights:

  • Master case management and unified routing for efficient customer service
  • Create and manage entitlements and service level agreements
  • Harness knowledge management solutions and utilize knowledge articles
  • Design and implement surveys using Customer Voice
  • Optimize service scheduling and utilize Dynamics 365 workspaces
  • Implement omnichannel solutions and deploy chat widgets
  • Gain insights through analytics and manage connected customer service scenarios
  • Enhance your solution with the Microsoft Power Platform

Training Content - Table of Contents (TOC):

  1. Work with Cases
  2. Work with entitlements and service level agreements
  3. Work with knowledge management
  4. Create surveys with Customer Voice
  5. Schedule services
  6. Work with Dynamics 365 Customer Service workspaces
  7. Omnichannel for Dynamics 365 Customer Service
  8. Manage analytics and insights
  9. Connected Customer Service
  10. Implement Microsoft Power Platform

Training Schedule June/July (staggered dates): 

  • Session 1: 27 June 2024
  • Session 2: 4 July 2024
  • Session 3: 11 July 2024
  • Session 4: 18 July 2024

Training Schedule November (staggered dates): 

  • Session 1: 7 November 2024
  • Session 2: 14 November 2024
  • Session 3: 21 November 2024
  • Session 4: 28 November 2024

Who should take this course?

This course is designed for individuals aspiring to become Dynamics 365 Customer Service Functional Consultant Associates and seeking preparation for the Microsoft Dynamics 365 for Customer Service exam (MB-230).

As a Dynamics 365 Customer Engagement Functional Consultant, your role involves conducting discovery, capturing requirements, engaging stakeholders, translating needs into solutions, and configuring applications.

Gain expertise in implementing solutions using out-of-the-box capabilities, codeless extensibility, and application integrations. Join us to enhance your skills and advance your career in customer service and CRM consultancy.


Why choose for Plataan

Plataan is experienced and specialized in the online and offline creation and distribution of knowledge and learning.