Webinar:
MB 910 Microsoft Dynamics 365 Fundamentals

1 Days / Beginner

Feridun Kadir

Calendar

	Date	Price

Webinar	08/01/2025	€ 450,00	Register
Webinar	30/04/2025	€ 450,00	Register
Webinar	03/09/2025	€ 450,00	Register
Webinar	05/11/2025	€ 450,00	Register

Unlock exclusive benefits as a Companial member: enjoy a discount and leverage your Companial Service Funds. Your special price for this training: € 405,00.


Location: Live Virtual Training Date: 08/01 Price: € 450,00	Register
Location: Live Virtual Training Date: 30/04 Price: € 450,00	Register
Location: Live Virtual Training Date: 03/09 Price: € 450,00	Register
Location: Live Virtual Training Date: 05/11 Price: € 450,00	Register

Unlock exclusive benefits as a Companial member: enjoy a discount and leverage your Companial Service Funds. Your special price for this training: € 405,00. You want this course in your office? Please contact us for more information.

Content

1 - Learn the Fundamentals of Dynamics 365 Marketing
- Get introduced to the Dynamics 365 customer engagement apps
- Examine Dynamics 365 Marketing
- Describe Dynamics 365 Marketing capabilities
- Review Additional Marketing Apps
- Lab Working with customer engagement apps
- Lab Manage Customers and Activities
- Lab Search and filter data
- Lab Dynamics 365 Marketing Capstone Lab
2 - Learn the Fundamentals of Dynamics 365 Sales
- Explore Dynamics 365 Sales
- Manage the sales lifecycle with Dynamics 365 Sales
- Review additional sales apps
- Lab Dynamics 365 Sales Capstone Lab
3 - Learn the Fundamentals of Dynamics 365 Customer Service
- Examine Dynamics 365 Customer Service
- Describe Dynamics Customer Service capabilities
- Review additional customer service apps
- lab Dynamics 365 Capstone Lab
4 - Learn the Fundamentals of Dynamics 365 Field Service
- Examine Dynamics Field Service
- Generate Work Orders in Dynamics 365 Field Service
- Describe the scheduling capabilities of Dynamics 365 Field Service
- Examine the inventory management capabilities of Dynamics 365 Field Service
- Review the asset management capabilities of Dynamics 365 Field Service
- Dynamics 365 Capstone Lab
5 - Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
- Examine Dynamics 365 Project Operations
- Describe the sales capabilities of Dynamics 365 Project Operations
- Plan projects with Dynamics 365 Project Operations
- Review the resource utilization capabilities of Dynamics 365 Project Operations
- Dynamics 365 Project Operations Capstone Lab

What is covered by this Microsoft Dynamics 365 CRM webinar?

Please Note: Webinars run in European time zone (CET). Unless otherwise stated, Start Time is 09:00 CET (08:00 GMT) and End Time is 16:30 CET (15:30 GMT).

This Microsoft Dynamics 365 Fundamentals training will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations.

So, in this Microsoft Dynamics 365 training you will learn the fundamentals ofDynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service and Dynamics 365 Project Operations.

This training prepares you for Exam MB-910: Microsoft Dynamics 365 Fundaments

This course is deliverd by an excellent, experienced trainer with MCT and MVP credentials. You will receive digital access to the Microsoft course materials.

Who should take this course?

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.