Webinar:
MB-260 Microsoft Dynamics 365 Customer Insights Data Specialist

What is covered by this Microsoft Dynamics 365 CRM webinar?

Dynamics 365 Customer Insights - Data Specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this 4-day course, students will learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

As a candidate for this exam, you implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences. You should have firsthand experience with:

• Dynamics 365 Customer Insights - Data
• Microsoft Power Query
• Microsoft Dataverse
• Microsoft Azure Data Lake Storage
• Azure Data Factory pipelines

You should also have direct experience with practices related to:

• Privacy, compliance, and consent
• Security
• Responsible AI

As a candidate for this exam, you need experience with data processes related to:

• Preparation
• Matching
• Segmentation
• Enhancement
• Deduplication

You should have a general understanding of:

• Azure Machine Learning
• Azure Synapse Analytics
• Azure architecture

Who should take this course?

Candidates should be familiar with Dynamics 365 Customer Insights - Data and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.