Webinar:
MB 230 Microsoft Dynamics 365 Customer Service

3 Dagen / Beginner

Feridun Kadir

Kalender

	Datum	Prijs

Webinar	29/01/2025 - 12/02/2025	€ 1.350,00	Schrijf in
Webinar	11/06/2025 - 25/06/2025	€ 1.350,00	Schrijf in
Webinar	24/09/2025 - 08/10/2025	€ 1.350,00	Schrijf in
Webinar	26/11/2025 - 10/12/2025	€ 1.350,00	Schrijf in

Als Companial member profiteer je van exclusieve voordelen, waaronder korting en het gebruik van je Companial Service Funds. Jouw speciale prijs voor deze training: € 1.215,00.


Locatie: Live Virtual Training Datum: 29/01 - 12/02 Prijs: € 1.350,00	Schrijf in
Locatie: Live Virtual Training Datum: 11/06 - 25/06 Prijs: € 1.350,00	Schrijf in
Locatie: Live Virtual Training Datum: 24/09 - 08/10 Prijs: € 1.350,00	Schrijf in
Locatie: Live Virtual Training Datum: 26/11 - 10/12 Prijs: € 1.350,00	Schrijf in

Als Companial member profiteer je van exclusieve voordelen, waaronder korting en het gebruik van je Companial Service Funds. Jouw speciale prijs voor deze training: € 1.215,00. Wil u deze cursus bij u op kantoor? Neem contact op met ons.

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Tot 30% korting via KMO-PORTEFEUILLE

Inhoud

1 - Work with Cases
- Get started with Cases
- Managing Cases
- Use queues to manage case workloads
- Create or update records automatically
- Unified routing
2 - Work with entitlements and service level agreements
- Create and manage entitlements
- Create and manage service level agreements
3 - Work with knowledge management
- Create knowledge management solutions
- Use knowledge articles to resolve cases
- Create and manage SLAs
4 - Create surveys with Customer Voice
- Create a survey project
- Create surveys
- Send surveys
- Automate surveys
5 - Schedule services
- Configure Customer Service Scheduling
- Schedule services
6 - Work with Dynamics 365 Customer Service workspaces
- Enhance agent productivity
- App profile manager
7 - Omnichannel for Dynamics 365 Customer Service
- Getting started
- Routing and work distribution
- Deploy an SMS channel
- Deploy chat widgets
- Create smart assist solutions
8 - Manage analytics and insights
- Get started
- Create visualizations
9 - Connected Customer Service
- Getting started
- Registering and managing devices
10 - Implement Microsoft Power Platform
- Create custom apps
- Integrate a Power Virtual Agents bot

Categorieën

Wat omvat deze Microsoft Dynamics 365 CRM webinar?

Please Note: Webinars run in European time zone (CET). Unless otherwise stated, Start Time is 09:00 CET (08:00 GMT) and End Time is 16:30 CET (15:30 GMT).

This 4-day Microsoft Dynamics 365 Customer Service training is presented in a one-day-a-week format. This means that the 3 lesson days (live webinar training) are spread over 3 consecutive weeks. This allows you to be flexible with the working week and you have time to prepare (with questions) for the next session.

In this training the following Microsoft Dyanmics 365 Customer Service topics are covered: cases, entitlements, service level agreements, knowledge management, and customer voice. You learn to plan services, to work with Dynamics 365 services workplaces. You will also learn to work with omnichannel for Dynamics 365 customer service and you will learn to use analytics and insights. This training also teaches you how to proactively deal with customer service scenarios by using connected service. You will also learn to use the Power Platform to complete and improve your Dynamics 365 customer service solution.

This training prepares for the MB-230 exam: Microsoft Dynamics 365 Customer Service Functional consultant

This training is provided by an excellent and highly experienced trainer with MCT and MVP accreditation. You also get access to the official Microsoft course material.

Training Schedule: :

Session 1: TBC
Session 2: TBC
Session 3: TBC
Session 4: TBC

Voor wie is deze cursus bestemd?

This course is aimed at those wanting to become a Dynamics 365 for Customer Service Functional Consultant Associate and helps you prepare for the Microsoft Dynamics 365 for Customer Service exam (MB-230).

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.