Webinar:
MB-220 Microsoft Dynamics 365 Customer Insights Journeys
Calendar
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Unlock exclusive benefits as a Companial member: enjoy a discount and leverage your Companial Service Funds. Your special price for this training: € 1 620,00. |
There are no courses scheduled at this moment. | |
Unlock exclusive benefits as a Companial member: enjoy a discount and leverage your Companial Service Funds. Your special price for this training: € 1 620,00. You want this course in your office? Please contact us for more information. |
What is covered by this Microsoft Dynamics 365 CRM webinar?
This 4 day course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.
As a professional for Dynamics 365 Customer Insights - Journeys, you’re responsible for implementing solutions that:
- Engage with and convert leads.
- Orchestrate marketing experiences.
- Personalize marketing messaging.
- Deliver marketing insights.
You’re also responsible for:
- Configuring the core marketing application to include segmentation, email and text message marketing, and interactive journeys.
- Lead nurturing with personalized experiences, events, surveys, lead scoring, and analytics.
- Maintaining compliance and consent policies.
Who should take this course?
As a candidate, you should have some knowledge of marketing principles and the Dynamics 365 Customer Insights - Journeys application's role in relationship to the Dynamics 365 suite of applications, including interoperability with:
- Dynamics 365 Customer Insights - Data
- Microsoft Power Platform
- Dynamics 365 Customer Voice
- Dynamics 365 Sales
- Microsoft Teams
You should understand:
- Industry terminology
- Industry processes
- Best practices
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights - Journeys for their customers or organization.